Refund Policy

Last Updated: June 2026

At Relocate South Africa, we are committed to providing professional relocation guidance and support. Please read our refund policy carefully before purchasing any service or digital product.

Consultations

All consultation bookings are non-refundable once the consultation has taken place.

If you are unable to attend your scheduled consultation, you may reschedule your appointment with at least 24 hours' notice.

Requests made less than 24 hours before the scheduled appointment may not be eligible for rescheduling.

Relocation Services

Due to the time, planning, research, and preparation involved in providing relocation services, payments made for completed services are non-refundable.

If work has not yet commenced on your service, a refund request may be reviewed on a case-by-case basis.

Any approved refund may be subject to administrative and processing fees.

Digital Products

All sales of digital products, including guides, checklists, templates, and downloadable resources, are final.

Due to the nature of digital products, refunds, returns, or exchanges cannot be provided once the product has been delivered or downloaded.

Exceptional Circumstances

We understand that unexpected situations may arise. If you believe your circumstances warrant special consideration, please contact us and we will review your request fairly and reasonably.

Service Availability

Relocate South Africa provides guidance, planning assistance, and information services. We do not guarantee visa approvals, immigration outcomes, employment opportunities, property approvals, or other decisions made by third parties.

Contact Us

If you have questions regarding this Refund Policy, please contact us:

Email: relocatesouthafrica.team@gmail.com

Website: www.relocatesouthafrica.com